Gym Pros
The Fitness Connection (TFC)

Elgin, Illinois

The Fitness Connection (TFC)

Gym equipment repair

About The Fitness Connection (TFC)

The Fitness Connection (TFC) — a commercial fitness equipment preventative maintenance and repair company based in Elgin, IL, founded in 2005, serving the Chicagoland area.

Services & coverage

Equipment serviced
  • Exercise Bike
  • Rowing Machine
  • Treadmill
Service area
Elgin
Address & business details

1155 Bowes Rd Suite B, Elgin, IL 60123

001 847-697-1010Visit business website ↗
Monday
8AM-4PM
Tuesday
8AM-4PM
Wednesday
8AM-4PM
Thursday
8AM-4PM
Friday
8AM-4PM
Saturday
Closed
Sunday
Closed
What to include in your request

Your equipment and model, what’s going wrong, and where you need service.

Business photo

Photo from The Fitness Connection (TFC)'s business profile

Reviews

4.6
34 reviews on Google
Pierre Msaed5

Jamie and Mike worked at our community and they were awesome . Professional and communication was great . Thank you guys

Apr 20, 2026Google
Nick5

TFC is very easy to work with and have always had great service! I oversee a fitness facility, and The Fitness Connection is THE GO TO for quick, efficient, and friendly services.

Feb 19, 2025Google
Tamara Finch5

I have been using TFC for many years and they have done a great job of maintaining my equipment at both my clubs. The techs are very knowledgeable and courteous!

Oct 24, 2024Google
Tiffany Nowakowski1

Your driver with lp DP 81903 drives terribly

Apr 26, 2024Google
Bradley LaRocque5

The Fitness Connection are professional, they work as a team with my staff and myself, they give great descriptions of what is going on and great incite of what is needed!

Apr 23, 2024Google
Darrell Johnson5

Patrick responded immediately to a warranty-parts service issue and had a tech out as soon as parts came in. Mike, the service tech, was very good—fixed treadmill in a timely manner, showed where previous installer had made some mistakes.

Feb 27, 2024Google
Anna Valenti5

The Fitness Connection has been maintaining our corporate fitness center's equipment for 8 years. Today we wanted to move things around, remove two pieces of equipment, and clean. They took time to discuss the best pieces to remove. The crew was patient while we cleaned, made sure things were spaced properly, and made sure everything was good to go after moving. The move was a great success and looks great!

Dec 29, 2023Google
Jamie Spratt5

We had Mike from The Fitness Connection come out to our Snap Fitness gym to troubleshoot a treadmill. He was thorough and knowledgeable and explained everything he was doing so we could understand. We will be using The Fitness Connection for our future needs. Thank you for a great experience!

Dec 6, 2023Google
Sarah Wasielewski5
Dec 4, 2023Google
Andrew L5

As a local gym owner, I was pleasantly surprised with the incredible customer service, as well as prices and communication. We will definitely be returning for additions in the future as we continue to grow.

May 25, 2023Google
Jason Schlieben5

TFC customer service is great! The crew is very understanding and always happy to look at items that have come in between visits and work orders. Just today Brian helped and finished with a "my pleasure".

May 25, 2023Google
Alison Hulsey5

I recommend The Fitness Connection over again and again! They were extremely knowledgeable and prompt on fixing our equipment issues!

Jan 2, 2023Google
Jose Salas5
Jul 10, 2022Google
Jim Czajka5

Highly recommend. They did a fantastic job tuning up a 10 year plus old Concept 2 Rower back to good as new. Patrick was very helpful and their rates are extremely reasonable.

Sep 30, 2021Google
Mark Williams5

I must say it’s truly refreshing when you run across a person that’s does their job to the fullest extent.. That was my experience with Patrick Legge, I mean this man was right on top of the issue I was having with my Treadmill from the Initial call, he kept me updated and informed on information and parts.. I will be purchasing a stair climber in a few months and I will definitely be dealing with Patrick Legge…

Sep 25, 2021Google
Judy Rupprecht5

I contacted The Fitness Connection regarding my Matrix IC7 that made a loud pop and then started grinding and rubbing. I talked to the service manager, Patrick Legge, who arranged for my cycle to be serviced at my house the next day. Patrick and Jaime, the service technician, could not have been more courteous and helpful. I highly recommend The Fitness Connection.

Jul 24, 2021Google
Josh Bayer5

So I was having an issue with my treadmill making a squeaking noise and wanted to get it fixed. Life Fitness wanted over $200 just to come onsite to just look at it. I reached out to The Fitness Connection to see what their price would be and Patrick Legge gave me a suggestion over the phone of trying some Sil-Glyde on the motor belt which ended up fixing my problem! He could have just as easily charged me a visit fee to tell me the same thing so he saved me some money and didn't try to take advantage of me. Seems that is becoming increasingly rare in this world so big shout out to Patrick Legge and The Fitness Connection for taking care of me!

Jun 14, 2021Google
John Getz5

Purchased a refurbished recumbent bike. Communication was very good on both e-mail and telephone. Bike was wrapped well for freight shipping and arrived undamaged. Residents of our condo community are very happy with the purchase.

Jun 11, 2021Google
Kathi De5

Thank you Fitness Connection - All I can say is Sean Wentz and Jeff Miller were better than outstanding and did more than I expected and asked for! They are professionals at their art, extremely customer focused, assistive and knowledgeable. I’ve been honored to meet them and have them educate me on how to best keep our fitness equipment functioning properly, safely, and most importantly clean. Again, thank you to the Fitness Connection technician’s and Patrick Legge for helping me keep our facility operating as best as possible.

May 12, 2021Google
Brian Robbins5

The Fitness Connection has been a great company to work with at my residential community! Great communication, quick turnaround, and in general easy to work together.

May 7, 2021Google
Sarah Otis5

Patrick with The Fitness Connection has been nothing but responsive and helpful since I first started working with him. He is always willing to lend a helping hand and goes above and beyond to resolve any issues we may have. He is prompt in responding and extremely helpful. Outstanding customer service :)

May 3, 2021Google
Kati Hughes5

TFC always responds quickly and their service is amazing! I highly recommend them!

Apr 23, 2021Google
Angela Chiappetti5

The Fitness Connection is AWESOME! They are very prompt with their response time and exceed our customer needs! I highly recommend them!

Apr 22, 2021Google
Emily Jamroz5

Great service!

Apr 16, 2021Google
ZACHARY NYMAN5
Apr 5, 2021Google
Stephanie Mendoza5

TFC is always super reliable. Quick service and response times. The guys that service my club are very friendly and thorough and are able to offer any explanation of issues and their own opinions of what is best for our facility.

Mar 29, 2021Google
anthony sean armstead sr5

The Fitness Connection TEAM have always been amazing to work with. They have serviced Phenomenal Fitness exercise equipment for many years. Professional, Knowledgeable, Reliable and always making me and our team feel special and appreciated.

Mar 25, 2021Google
Stacey Lim5

The Fitness Connection has been a breath of fresh air as one of our new preventative maintenance and repair contactors at our fitness facility. Their service is always prompt and excellent. So glad we made the switch.

Mar 22, 2021Google
Santiago Cervantes5

I have dealt with Fitness Connection for some time now & they are not only great at what they do, but the techs that come out are amazing - Sean is great! Their response time after having put in a work-order request with a piece of equipment that may be down is incredible!

Mar 19, 2021Google
Jennifer Trenda5

TFC was very easy to work with. Everyone was professional and personable.

Feb 9, 2021Google
TRNQL Nail Therapy5

Sadly when you search fitness connection this business populates and many leave their issues with their gyms here. This business sells equipment not a service. I also did the same but deleted once I saw the mistake by google and the terrible business practices by a large gym company. Shop here for gym equipment not gym membership!

Feb 3, 2021Google
The Yoda5

Wonderful customer service by Patrick I purchased several items there and I feel he and the company went above and beyond for me the warehouse is immaculate the customer service from Patrick was top notch I will definately be a repeat customer. I felt like I was purchasing items from a family member practically rather than a business that's how helpful polite and honest Patrick was

Nov 2, 2020Google
Kenneth Santowski5

Have purchased several pieces of equipment (treadmill, bike, ascent trainer, bosu ball) from them over the past 5 years. Always an honest sale on a great piece of equipment. Needed a cosmetic part and they sold it to me at a lower price than I could find it anywhere.

Mar 18, 2020Google
Marissa Fleming1

Fitness connection makes it impossible to cancel your membership. Also the this place has the dirtiest bathrooms. Very unhappy with their business.

Jul 23, 2019Google
Sayed Rohid1

The worse gym in USA

Oct 24, 2018Google
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