Pro-Tech Fitness

Excellent experience with Pro-Tech Fitness. My Precor elliptical (EFX5-23) started acting wonky ("catching" mid-cycle), it's >10 yrs old. I called Precor who gave me a few names. One said it was too far, the other (also located in Shelton, CT) never called or responded to my emails or voice mails (Fit-Tek). Kathy at Pro-Tech actually answered the phone and scheduled a diagnostic check within a week. Tom the repair person arrived promptly and went right to work, figuring out that the belts needed replacement. This cost 223.34 (with tax). They then ordered the parts, and scheduled me for a service within 2 weeks from the original visit. Tom again arrived promptly and fixed the machine in about 45 min. Cost was 253.58 including parts/labor/tax. I feel this service was priced appropriately and the experience was excellent. I like to fix things myself and I could have tried to do the repair myself for less but I probably would have messed it up and wasted some money and time doing that. I highly recommend this company for home gym equipment repairs.

I don't usually write reviews, but I have to do this one because Pro-Tech Fitness provided such great service during my recent move form one house to another. On a scale of 5, they are a 10! I have used them in the past to service my treadmill, so I called them when I needed to have it dis-assembled and re-assembled for my recent move. Kathy made sure that everything was scheduled correctly (and always with a smile). However, when they came to re-assemble the treadmill after the move, the parts that they removed and carefully left on the treadmill deck were missing (lost in the move). Kathy to the rescue! She quickly ordered the necessary parts and arranged for the re-assemble as soon as they came in. As usual, the techs were right on time and quickly did the re-assemble. If you have gym equipment that needs servicing, I highly recommend Pro-Tech Fitness!

Wow, what a great experience with Pro-Tech Fitness. My 8 year old True Treadmill stopped working (smoke started bellowing out by the motor). Called True and they said that I should have Pro-Tech come out and diagnose the issue and file a warranty claim. Recognizing that this is small local business, Kathy got back to me quickly (even though she was out of the office on holiday). Tom came out and confirmed what I thought was the issue. Not only did he submit the claim for the motor, but also put in for a new running board and belt. True quickly approved and a week later they were back fixing my machine. Great communication and service throughout. I would give them 10 stars if I could. (Also a shoutout to True Fitness for standing behind their warranty).

The absolute best. Came on time, serviced the equipment quickly and professionally, and now the treadmill and the stationary bike work perfectly. Highly recommend to everyone.

What a great find! It is very difficult to find reputable and responsive equipment repair for home fitness. I had an issue with my treadmill and they stuck with me and fixed it perfectly. Kathy and Tom are awesome. so happy I found them and highly recommend! - NickD - Easton, CT

I had such a Great experience working with Pro-Tech Fitness! Highly recommend this company and the staff. Love my elliptical, the technician that came to set it up and service it was so pleasant, knowledgable and friendly! If your equipment needs servicing this is the call to make!!!

Super helpful staff! I contacted them to help with my 15 year old treadmill that wasn’t working. One day it just died on me and I thought I would need to purchase a new $2000 machine but they were able to fix it for less than half the cost within 2 weeks. I would highly recommend their service!

Pro-Tech came out quick to fix our True Fitness treadmill. After a quick repair, our treadmill is running just like new! I would highly recommend them!

A Pro-Tech Fitness tech came for a relatively simple repair on an elliptical machine - replacement of steel cable that controls the resistance, which part I supplied - not cheap labor $243 - and two weeks later the machine was back to not working. They came back and said that another part needed replacement (the fly-wheel) and sent me an estimate with a 50% (!) mark-up on the part. To add to the insult, they refused to provide service if I supplied the part. This is textbook bad customer service. Stay away from them.

Excellent service from Tom. He was prompt, clean and did a great job on our 5 year old Precor Treadmill. Would recommend them to do service on exercise equipment

Great company and staff. They’ve been servicing our cardio equipment and are always honest about what issues they see or maintenance that they suggest should be done. Highly recommend them for fitness facilities looking to have their equipment serviced.

Highly Recommend these guys. Very personable & professional. I will be using them again soon!