Levi was amazing. Answered my millions and wanted to know about preventive maintenance, so our machines can work properly. He was amazing.Thank you for sending him okay
They are always quick to respond to help us fix our equipment! Levi is always so helpful!
Levi is a very efficient, knowledgeable and polite technician that took care of our machine. I give them 5 stars.
Working with On Site Fitness Services was one of the easiest decisions I’ve made—and that’s thanks to Mary Smith. From the moment we connected, her professionalism, clarity, and genuine care for our needs stood out. As a Director of Service Operations, I’ve worked with many vendors, but Mary made the process feel seamless and personal. Her knowledge, responsiveness, and ability to problem-solve in real time gave me complete confidence that we were in the right hands. If you’re looking for a team that delivers with integrity and excellence, On Site Fitness should be your first call. Thank you, Mary, for setting the bar high
Great service! The technicians were prompt, professional, and knew exactly what they were doing. They quickly diagnosed the issue and had our equipment up and running in no time. Reliable, efficient, and great to work with — highly recommend!
⭐ Avoid This Place Like the Plague
Rude front desk. Clueless on the phone. Techs acting like they’re one bad mood away from snapping. It felt more like a punishment than an appointment. Zero professionalism, zero courtesy, zero reason to ever return. Save yourself the frustration—go literally anywhere else.
Levi is the technician that works on our apartment gym and he is incredibly reliable and professional, always going above and beyond to ensure everything is in top condition. Highly recommend him, and his company!
Levi was a pro! Fixed everything up and even gave me some great maintenance tips to ensure it lasts!
I recently had the pleasure of working with Justin Sjulestad from Onsite Fitness Service, and I couldn’t be more satisfied with the experience. He has come out twice to replace parts on my treadmill, and both times, he provided exceptional service.
Justin is extremely polite, professional, and efficient. He communicates well, ensuring I understood the repairs and the process. His attention to detail and commitment to getting the job done right the first time truly stand out. It’s rare to find a technician who combines skill, professionalism, and excellent customer service, but Justin delivers on all fronts.
I highly recommend Justin and Onsite Fitness Service to anyone in need of fitness equipment repair. Thank you for the outstanding service!
On behave of The Lodge at Lost Pines- Levi is always on time. He is very knowledgeable & helpful when it comes to our machines or any questions we have. Keep up the good work Levi!!
Levi came out and got our treadmill up and running! Did a great job! Thanks!
Great customer service.
Best technician I've ever had the pleasure of working with. The tech was so professional and well mannered. 5 stars
Eric service was on point. He was amazing!! Thank you !
2 stars for responding quickly at first. After explaining my equipment needs and sending pictures/equipment info, I was told that a quote would be sent to me. Never received a quote nor a follow up from them. When I asked, I was told that it was sent. I then asked if they could send it again showing in the thread it was sent. Again, did not receive a quote or response. I felt they called me a liar for stating I didn't receive the quote and my time was wasted waiting on them. If you know that my 3 pieces of home gym equipment is not enough for you to work on, just tell me from the beginning. Maybe good service for others but it was bad for me.
Worst service ever! We tell them what needs to be repaired yet the charge me to come out twice to tell me what is wrong with it. Never give me quotes for the items they tell me they will.
Horrible service. I don't know why Horizon Fitness contracted them to fix my treadmill... I was able to talk to someone only once, an appointment was verbally set FOR AFTER TWO WEEKS, but I never received a text or email confirmation. Then the technician did a no-call no-show and I've been calling them for days without anybody picking up. Avoid them at all costs.
Highly recommend On site Fitness Service. They are very helpful and easy to work with. My experience ere was fantastic.
My home treadmill quit working and I called On Site to help me get it fixed. They were able to come out quickly and diagnosed my treadmill. I had to wait for parts to come in, but they got the job done as soon as they arrived.
Amy is amazing! Easy to get ahold of, quick to address service calls and a pleasant to work with.
Have been leaving messages for someone to call me back the past few days. NordicTrack uses them to fix their machines, but no one from this company calls back. Would not recommend!
I called this company for an estimate on my treadmill that needed a new belt. I was told a technician would have to come out to access the problem. I explained that it only needed a new belt and just wanted an estimate for that. The lady I talked to was rude and told me no estimate without a technician coming out. All they wanted was the service call , witch would cost $100 whether you used them or not. Do not use this company!!
I originally submitted a maintenance request for my treadmill around the end of March 2016, I received an email promptly advising me that a technician would call me the next day to schedule an appointment. A week later with no call, I sent the rep another email with no reply. I finally received a call from the technician a week and a half later. The tech was over an hour late, charged $100 to fix my treadmill that was skipping, provided no receipt and 3 weeks later I emailed the company again since my treadmill was still skipping. The tech called me on a Monday the following week to schedule an appointment. When I returned the call the next day I did not get an answer, I left a message and proceeded to play the waiting game. I then text messaged the tech voicing my concerns, he replied stating at the end of the week when he returned to town he would make me "first priority". Well that was over 2 weeks ago and I still have an inoperable treadmill and $100 down the drain. I would recommend a more reputable company. Don't waste your time or money like I did!