Mercury Fitness Repair, Inc.

Great and speedy scheduling of an appointment and parts in stock allows them to repair my Precor AMT in just days. Very impressive!

The technician Justin was so nice to me and Kiwi (my dog) and told me all about his doberman. They ordered the parts needed, filed warranty paperwork because one of the parts of my treadmill was covered, communicated so much, and scheduled it quickly the moment the part arrived. I got invoices and bids emailed to me while they were still here. I will use them in the future and recommend them to my clients.

Called to have a problem with my treadmill addressed. Staff and repair technician were so responsive and reliable. Helped me with figuring out how to have a free motor sent to me from the company as it was still under warranty. Came back to install it as soon as I received it. Always on time, efficient and very reasonable. Thank you to Justin, who was so great to deal with.

Mercury Fitness is Repair is Amazing ! . We used them to repair a high-end treadmill. Nate did a fantastic job. Communication was perfect very professional. We will definitely use them again.👍

Mercury's customer service is excellent. Krista responded promptly to emails with professional and helpful communication. Their techs were on time for our appointment and took apart our treadmill with ease and took it out within the span of 45 minutes.The techs, Maxwell and Craig, were efficient, courteous, and we appreciated their assistance. We will always go to and recommend Mercury first for fitness equipment related needs.

These folks are not reliable. They came out and repaired my Precor Elliptical. It had a loud knocking sound.every rotation that would come and go. Repair person did the repair and demonstrated it was not knocking. However, the knocking quickly returned (it was intermittent). I called to ask about it and they told me I would have to pay additional labor charges for them to come back out. I called Precor and that said they couldn't understand why Mercury would charge me again for it. I called Mercury back and Sam said, per policy, Maxwell would have to approve a return visit without additional charges. She promised she would check and get back to me the next day as Maxwell was not in the office. After 5 days I called back as I had not heard. She apologized and said she had forgotten to ask and promised Maxwell would call me the next day as, again, he was not in the office. After several days I called back again. Again she apologized and said that Maxwell is not in the office but promised he would call me back today. That is where things stand currently. Extremely bad service.

I had a Precor elliptical shipped with a defect (an attachment was loose due to a broken part). The company referred me to Mercury. They were extremely responsive and professional. They had to order the part, but kept me in the loop and updated with status and scheduled the repair immediately after it arrived. The repair happened weeks ago and the elliptical is running perfectly. Highly recommend their services.

Had our Precor elliptical serviced today by Max. Scheduling was easy (Sam was great), Max was prompt, professional, courteous and competent. Our machine is working great. Thank you Mercury Fitness Repair!

I was moving and needed my elliptical disassembled at the old house and reassembled at my new house. Mercury was professional, reasonably priced, on time and took the utmost care and did a great job! Best in the business! Highly recommended!!!!

Was told a part was on backorder for 5 months, finally called someone else who got the part in two days. Mercury had the nerve to charge me $100 for the “diagnostic”? Plus their quote was 3 times more expensive. Do not recommend.

Great customer service and rapid, professional turnaround. They shipped (new) repair parts out to me the same day, and I received them the following day as promised. Would definitely go back to them for future parts orders.

Great service! I would definitely recommend them, I work in property management, and we appreciate their services. Adrian Aos the service coordinator is excellent! answered all of my questions in a prompt and professional manner.

Very professional staff. Each member is very knowledgeable of their area.

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