Integrity Fitness Services, LLC

This place super doesn't want money, I guess. I called them about a quote to repair and grease an elliptical I have. I told them on the phone that I could send them an email with pictures of the broken parts, the machine itself, as well as the manual that has the part list and an exploded view of the machine so they had everything they needed for a rough estimate. After sending them everything, I waited a week and after no response, I called again to ask for an update and was told they'd look at it soon. Shortly after, I got a response to my email asking me for more details about whether or not the machine still functioned with the bit broken off. So when I had a chance, I tested it and responded to the email. Then I waited a week and heard nothing, so I responded to the email thread and asked for an update. They did respond right away, but basically just to tell me that without looking at it in person they couldn't be sure of what all needs to be replaced and if I want to move forward... Still no quote. Not even a quote on what a visit to look at the machine with no repair done would cost, much less a rough estimate of what the various parts could come out to. I basically responded that I'd been hoping for a rough quote and they did not respond for the rest of the day. I finally told them never mind and that I would look elsewhere, but I'm just baffled why it took literally a month for me to be told they can't do a quote (without ever actually saying those words, by the way). Complete waste of time and pretty poor customer service.

I used Integrity Fitness Services to repair a treadmill I purchased back in 2016. I could not be more happy with the service received and the company took the steps to contact the manufacturer to verify certain parts (drive motor) were under warranty. The cost required to fix my existing treadmill is well below the cost it would have been to purchase new. VERY pleased with the service received from Integrity Fitness Services LLC!!

Shout out to these guys for their honesty!!! My treadmill is older and needed a new belt. They definitely showed their integrity by explaining that it’s more than just replacing the belt and other parts are not available, so it’s not worth it. They could have just replaced the belt and taken my money. Not many businesses will be this honest. Kudos to them and I hope this review gets them a lot of new business. Thank you, Integrity Fitness!!!

Great service. Very honest and helpful.

I contacted Integrity Fitness to fix a grinding I had on my treadmill in my home gym. They went above and beyond. They not only fixed the problem I called them out for, he leveled my treadmill and told me how to avoid this issue in the future. HIGHLY recommend! Great company and Great people who literally have integrity!

Great group of people to work with. Implemented a preventative maintenance program for our residential property. Service calls are prompt and professional. Service is invoiced quickly. Would highly recommend Integrity to anyone!

I have used integrity since 2018 , a total of 6 moves each time this was the only place I trusted to move my treadmill. I am extremely satisfied with the service received and how fast they break things down yet they take care in your equipment. Thank you Integrity 😊

Repaired our cycling bike quickly and easily!

I've used these guys for years and through several pieces of equipment. They are awesome. Highly recommend.

Great job—showed up on time and were able to service our home equipment reasonably.

I had in home service for two of my three pieces of equipment. Tom did a superb job of servicing one and repairing the other piece of equipment. Shame on me for not having the third item serviced at the same time! Lesson learned! Tom was courteous, professional, and efficient. He gets a “top block” rating from me for his work, knowledge, and experience. Grateful for his advice and counsel as well and for the company overall. Thank you all for your excellent customer service!

We got off to a rocky start due to a miscommunication. But Tom is a standup guy he’s more than compensated for the problems caused by the above.

Integrity provides dependable ,professional service on our treadmill. On the first call to them, they suggested very reasonable checks we could to do diagnose or resolve to save a service call. When we did schedule time, technician was on time but patience to walk through what was found and maintenance tips. Initial issue resolved but surfaced another. The firm including owner came out free to try to address. On third call , he found an odd issue but again walk through how we could fix in future due to manufacture flaw hopefully saving a future service call. We appreciate honesty , being patient to explain and felt price was commensurate with value. Richard Enderle

Luec was here today replacing a motor on our treadmill. He was outstanding! Here is what I saw and felt: Polite, Professional, cleanly dressed, with a mask, explained what he would do, explained our belt maintenance, said he would have someone call about PM service, thanked us.... This is the third time Integrity Fitness has been to our home, and all three times the service professionalism was top! THANK YOU! Clayton F.

I'm the property manager at an apartment complex in St. Louis. I called Integrity Fitness when my weight machine stopped working. I spoke directly with the owner and he was able to diagnose the problem over the phone so that he could quote me a price on the spot. Within 3 day (even with Christmas around the corner) he was out to repair my machine. It was done quickly and efficiently and the price did not change from his quote. Really happy.

I just want to thank Integrity Fitness for responding so quickly to my contact request. I worked with Trevor Clevenger in the past and I truly appreciated his professionalism and knowledge on servicing our fitness equipment. I'm wanting to use them again at my current property in Swansea, IL. I was so glad to see that you'll are still going strong and keeping it in the family. Hopefully looking forward to working with you soon. Thanks

I have been so pleased with the service provided by Integrity Fitness Services. We have used this company for years to service our fitness equipment (treadmill, small home gym, and ellyptical), and also to disassemble and reassemble the home gym for three moves. They are always on time, courteous, and their rates are reasonable. I highly recommend this company.

100 Stars! EACH & EVERY employee has gone above & beyond in every way. My Life Fitness treadmill motor was thankfully under warranty. THEY, not me, did ALL the leg work to contact LF to insure I got the motor sent to my home immediately for install. They contacted Life fitness again this week (only 11 months later) when the motor went out again. The install was done promptly within the time window given. I'm so impressed with this company. I highly recommend them! LOOK no farther. I <3 running & rely on my treadmill often, esp. in cold months. I'm so thankful to have a trustworthy company to turn to for repair & upkeep.

Excellent experience with Integrity Fitness. Technician diagnosed the failure quickly. Integrity ordered the part and returned within a week to fix my True elliptical machine. The office was very accommodating in scheduling the initial assessment and install appointments. I would highly recommend Integrity. I had attempted to use another repair company, Show Me Weights, with disappointing results.

Alisabeth, was my contact to schedule service, I had some scheduling issues 3 times and had to change the service call. She was great! The service tech showed up as scheduled and on time. I might add that this was a warranty issue on my treadmill. I think this is the BEST service I have ever had with a warranty issue on anything! From start to finish! My treadmill is better than new! I give them a 15 STAR rating.

Integrity Fitness moved a treadmill, elliptical, and weight rack for us. The move was seamless and the technician was so incredibly knowledgeable. Both men were professional and friendly. I highly recommend Integrity for your move.

On time great service. Job very well done💥

They arrived within the two hour time window, in fact they arrived at the start of the window. We had the treadmill moved from the first floor to the basement. It was a heavy Nordic treadmill. The young men were courteous and moved the treadmill into the basement within an hour. I would highly recommend Integrity.

What a joke. Charges for service call only to tell me he cant figure out what the problem is. Spent most of the time on you tube trying to learn more about treadmill.

I am the Fitness Manager for The City of Ballwin's municipal recreation center, The Pointe at Ballwin Commons. I have been using Integrity Fitness Services for several years. Their name says it all. Integrity Fitness Services will make sure you know exactly what your needs are and take you through, step by step, the fitness equipment repair/maintenance process. Their honest information and service has been exceptional.

I am a representative for McGuire Moving & Storage. We hire Integrity Fitness to move fitness equipment and make repairs to fitness equipment that may have been damaged. They always do a good job at a fair price.