Fixed Fitness

Had a great experience with Fixed Fitness. Mike came out to service my Assault Bike, Horizon treadmill, and Concept 2 Rower and honestly went above and beyond. He took the time to walk me through how to keep everything maintained and gave me practical tips to extend the life of my equipment and didn't just fix things and leave. What really stood out was the extra mile he went because he fixed a bent end cap on the Assault Bike that kept popping off, and even called Horizon Fitness directly to look into an error code before resolving it on the spot. Highly recommend if you have home gym equipment that needs maintenance

DO NOT USE FIXED FITNESS Service date: January 15, 2026 My experience with Fixed Fitness was infuriating and blatantly unprofessional. I dealt only with "Mike", and every price quote came directly from him. Having used Fixed Fitness once before, I expected trustworthiness – Mike disappointed me with his dishonesty. The details: On November 26, 2025, I paid Mike/Fixed Fitness $80 for a virtual diagnostic for my True PS800 treadmill. After that, Mike quoted a fixed labor cost of $200 to replace the warranty parts. I approved for him to proceed with the work based on that clear, fixed quote. When the job was completed on January 15, 2026, Mike told me the total was $400 (on top of the $80 I paid for the virtual diagnostic) – a complete surprise to me. After I reminded him of the quote of $200, he immediately changed it to $342.50. I paid it, but the retroactive price increase was utterly unacceptable and unethical. Frustrated, I contacted Mike the next day and repeatedly (via emails and text messages which I keep for proofs) asking him to refund the overcharge. His explanations shifted — including a claim of “extra time” even though the quote was fixed cost and that Mike had to call True Fitness during the service call for basic instructions. After two weeks of little response, I offered what I had hope to be a fair and amicable compromise: a $142.50 credit toward future service calls. Two days later after another follow up by me, instead of taking responsibility, Mike claimed that he “. . . spoke with the owner and he said that he can't give a refund on the labor to install the warranty parts." — based on publicly available information, Mike is also the owner. I strongly believe that changing prices after the work is done, inventing shifting explanations, and refusing to correct an overcharge is dishonest and disrespectful. I strongly recommend for consumers, particularly senior citizens (I am a retiree), to stay far away from Fixed Fitness.

Horrible! These people are not experts.

Went to the Albertsons at this location to shop for dinner. Good access and parking, but parking lot lighting could be better. Nice selection of shops; I'll be back to visit Fossil Creek liquor soon.

Mike of Fixed Fitness was extremely courteous and professional. He arrived at the promised time and expertly repaired my treadmill and the service was reasonably priced. 5 stars overall and would definitely recommend them to anyone.

Do not use this company unless you want to be charged for coming out and accessing the issue and charging again to actually fix the issue on another date. What a rip off. To add insult to injury they showed up more than 3 hours late. Save your money and hire more reputable company or do it yourself.

Horrible experience

Fixed Fitness is amazing all around. They were able to help us fix our Elliptical Precor quickly and remotely. Brandon, the consultant, was very easy to understand and walked me through the solution efficiently and effectively. They are now my GO-TO company when I have a piece of workout equipment I need help with. THANK YOU!

As a 71 year old with limited mechanical aptitude, my malfunctioning True Z5.4 treadmill was a scary beast. Mike’s virtual service session was great. Patient and positive , he quickly figured out the problem and talked me through the repair process (which included removing and reinstalling the rear roller). Treadmill fixed. Best customer service experience I’ve had in many years.

Fixed Fitness did an exemplary job fixing our Precor Elliptical Runner - and did it remotely! Our situation was particularly difficult as the resulting problem was due to mice chewing the electrical cables! Their representative, Mike Scott was incredibly patient as he observed via video connection and guided us through various twists and turns to the final repair. He was very knowledgeable, and extremely patient as he guided two old folks through a difficult repair. He was very responsive on the Fixed Fitness app and on time with his appointments, letting us know if he needed to be a few minutes later than scheduled. We are very pleased with Mike and with Fixed Fitness. My only caution is that sometimes their emails go to the spam folder, so watch for that!

I downloaded the app and sent a detailed list of my challenges along with a video late one night. By the next day I had a response walking telling me what they thought was wrong. It was exactly what I needed to know and didn't charge me for the advice. I would recommend anyone to check them out.

Michael was calm and patient and guided me through the repair with detailed instructions including preparation.

Fixed Fitness called me back within 24 hours and set-up an appointment for same week. Tech was professional, thorough and resolved problem on visit.

Mike Scott was fabulous in assisting me with my new Precor machine. He conscientiously addressed all of my concerns and was virtually present while the technicians worked on my machine. He was very knowledgeable about my specific machine and arranged for the technicians to come out within 24 hours of first contact. Finally, Mike made sure to follow up with me every step of the way: he texted me about the arrival of the technicians and later called me after the technicians left to ensure that I was satisfied with the service. I definitely couldn't have asked for anyone better to assist me today!

Mike from Fixed Fitness walked me through a diagnosis of the problem we had with our Octane Q35e (a broken brake cable), ordered the part and had it shipped to us, and then after the part arrived, walked me through the installation of the new brake cable. He made it all possible -- doing it on my own would have been a bit of a nightmare -- he knew exactly what steps to take and in which order, and helped me identify all the nuts and bolts when putting it back together. A very happy customer -- video-aided repair is definitely a "thing", and the Fixed Fitness folks definitely have the right touch to make it work.

Mike Scott was an absolute pleasure to work with. He is very patient and knowledgeable. Should you choose to schedule phone appointments to repair your machine (as opposed to having a technician come to your house), Mike really takes the time to break everything down into easy, understandable steps. I’m obviously hoping my machine doesn’t break again, but if it does, I will definitely be a returning customer.

The staff is very experienced and provides excellent customer service skill. I highly recommend Fixed Fitness.

Mike Mehrtens was easy to work with and incredibly helpful as well as knowledgable with the repair of our treadmill. He was able to efficiently work with the manufacturer and we received a replacement part within a week. Highly recommend.

Brandon from Fixed Fitness was professional, provided remote guidance in a simple manner to help me troubleshoot and fix the issue with my elliptical in a short amount of time. I'm extremely satisfied and I will use Fixed Fitness again if and when it's needed.

Fixed Fitness is an excellent company! Mike and Brandon are very nice, dependable, and professional. They answered my call right away and a technician came out within just a few days. I would highly recommend Fixed Fitness to repair your exercise equipment!

Great service

Very professional and efficient! Quality control and responsiveness was amazing. Highly recommend!

Professional , Great Company All The Way Around !!

Great company to work with. Responsive and helpful.

Working with Fixed Fitness was as smooth experience and I will definitely work with them again in the future. Very Professional and communication was excellent! R.

Great support throughout. Very nice, professional and responsive from beginning to end.

Great team to work with. Very professional, straightforward, trained technicians with firsthand knowledge to assist in repairs. All around a pleasure to do business with.

Horrible Service. I purchased a New elliptical in July and 3 weeks later had both pedals making loud noises. On Aug 10th contacted Fixed Fitness I sent a video and needed two new pedals. Finally received pedals 9.2 and still waiting for tech to install them. Sent several emails asking when and was told waiting on Tech. So its been a month now. Beginning to wonder if the pedals were installed properly in the first place. I bought it new to avoid any issues. I would never recommend this company and can't believe Precor uses them. I have sent an email to Precor requesting a full refund and machine to be picked up. Not sure how this company is still in business.

Since my honest rating was removed without rectifying the situation i am reposting..and will continue to do so. My nordicktrack warranty sent this company out to fix my elliptical. The incline was malfunctioning so the tech fixed it, all while telling me how his bosses tell him if the problem is not what was previously diagnosed he is supposed to just act like he's doing somethingto the machine even if he isn't. Very unprofessional. I get on the machine that night and now the resistance is broken. I call back and request a different tech but they send the same one. He is so uneducated he is watching YouTube videos trying to figure out how to put my machine together and ends up shorting out my homes electricity when he plugged his phone into the outlet while the machine was also plugged it. At this point my fiance is irritated and understandably so.. and this tech leaves the house with my elliptical unable to even power on. When I keep pressing nordicktrack to send a new tech and resolve the situation suddenly this tech makes up a story to save his job saying I have illegal substances and he felt unsafe in the home when I have two children and nothing of the sort in my home.. he saw a clean tobacco pipe on the dresser that my fiance made since his career is glassblowing. What a joke! Now I have a fully broken elliptical because of this incompetent tech and nordicktrack won't send anyone back out over these false claims. If these people are servicing your warranty, try to look into other options because obviously nordicktrack doesn't pay them well enough to care about customer service in these instances. Update: I was contacted by Chase concerning this review and after some explaining on both ends he agreed to notify me when he could come make the situation right by buying the elliptical his previously employed tech broke because he will definitely be able to fix it and resell it. Still waiting for a call back. Update 6/16/2021 Sir, you called me asking how to get the rating removed and offered to send a different tech out behind nordicktracks back for no charge and make me pay for the parts. When I asked my spouse and he declined, I offered for you to come get this paperweight, expecting you to offer the $300 value of this visit you were willing to sacrifice to fix an elliptical your tech broke.. I never said any figure and honestly just wanted it gone since it's now worthless to me. Sorry you didn't have the respect to call back and tell me you'd rather not come to a resolution and go behind my back to remove the rating anyways, how I suspected you would after the tone at the end of our call when you didn't get the solution you desired. I think that says plenty about you as well. Blackmail?. Nice way to flip it!!

My nordicktrack warranty sent this company out to fix my elliptical. The incline was malfunctioning so the tech fixed it, all while telling me how his bosses tell him if the problem is not what was previously diagnosed he is supposed to just act like he's doing somethingto the machine even if he isn't. Very unprofessional. I get on the machine that night and now the resistance is broken. I call back and request a different tech but they send the same one. He is so uneducated he is watching YouTube videos trying to figure out how to put my machine together and ends up shorting out my homes electricity when he plugged his phone into the outlet while the machine was also plugged it. At this point my fiance is irritated and understandably so.. and this tech leaves the house with my elliptical unable to even power on. When I keep pressing nordicktrack to send a new tech and resolve the situation suddenly this tech makes up a story to save his job saying I have illegal substances and he felt unsafe in the home when I have two children and nothing of the sort in my home.. he saw a clean tobacco pipe on the dresser that my fiance made since his career is glassblowing. What a joke! Now I have a fully broken elliptical because of this incompetent tech and nordicktrack won't send anyone back out over these false claims. If these people are servicing your warranty, try to look into other options because obviously nordicktrack doesn't pay them well enough to care about customer service in these instances. Update: I was contacted by Chase concerning this review and after some explaining on both ends he agreed to notify me when he could come make the situation right by buying the elliptical his previously employed tech broke because he will definitely be able to fix it and resell it. Still waiting for a call back :)

Robert, provided excellent customer service and got my bike working again. He understood my frustrations and he came through with making me feel excited about my bike again. Thank you Sir🙌🏽

This company know the true meaning of customer service!!!! They went over and above to help me solve an issue I had with an elliptical. I highly recommend them!

Fixed Fitness came out to fix our treadmill. Scheduling an appointment was easy and done in a timely manner. Robert, the technician who came out to fix our treadmill, did a great job! He was very knowledgeable.

The expensive and lovely exercise bike I bought during lock-down never showed my pulse rate. Mike Scott at Fixed Fitness came out connected a wire, and it was good to go! The staff there is quick to respond and very efficient and knowledgeable. Highly recommend! Jan

Robert was timely and professional. He was able to quickly repair our equipment and verified everything was functioning correctly and to our satisfaction before departing. He was also very friendly and personable. Highly recommend!

My precor 225 elliptical trainer arrived, after months of waiting for delivery, with a damaged shroud and broken bushing. I was referred to Mike of Fixed Fitness for repair. Mike quickly and professionally obtained pictures of the broken piece and parts that needed to be ordered. He put in the order within 48 hours of receiving the info. After the ordered parts were delivered to me, I schedule a visit with one of their local techs. The tech, who arrived exactly on time as scheduled, worked to complete the repair. However, he discovered another broken part inside, so was unable to complete the repair. He put in an order through Mike and the replacement part arrived within 2 days via UPS. The morning that I called to schedule finishing the repair, the tech was nearby and able to come to my house again within 20 minutes, and fix the exercise machine in pristine condition. I cannot imagine a more responsive, reliable, and professional team that contracts for the repair of precor equipment. Well done!! Thank you!!

FIXED FITNESS is absolutely awesome! I live in New York City. I phoned the seller of the treadmill and they contacted Fixed Fitness. That very same day I was contacted by Mike at Fixed Fitness and 48 hours later there was a repair person in my home in New York City. They coordinated the repair and the technician did not leave my home until I was satisfied with the results. Mike in Texas and Paul in New York City had my treadmill working that same day. I most definitely would recommend Fixed Fitness to others and will keep their contact information available for myself and others.

Outstanding service from start to finish. Mike was the technician that assisted us with the repair of our treadmill. He was able to diagnose the issue using videos and pictures of the unit including multiple circuit boards for the motor and console. His response to the communications we sent were timely, accurate, and very helpful. He was able to order the part from the manufacturer, and provided guidance after we installed to get the machine up and running, which included specific instructions on some adjustments that were need on the control board. Top shelf help from someone whom understands Life Fitness equipment. And all of this at a fraction of the cost of calling a high priced local vendor in to try and repair the unit. Not to mention better speed.

Brandon Patterson was my technician and did a tremendous job fixing my machine. He was also very professional and was in and out in no time. He even helped tighten up the handle bars and made sure to have me test it before he left. 10/10 on his service and professionalism.

The guys at Fixed Fitness are awesome! They are super responsive and were able to diagnose the problem with my Stepmill over the phone to safe time and money. They ordered a part for me and had it installed within a week. I'm so happy to have my machine back up and running!

Fixed Fitness is a great outfit to do business with. We needed warranty repairs done on a new NordicTrack bike. Mike and his Team are very easy to deal with and the scheduling was a breeze. Great communication throughout the process and they were even able to accommodate our schedule. Brandon did a very thorough job on the repair and gave the entire bike a full inspection and made some final tweaks to insure it is working at 100% effectiveness. I highly recommend Mike and his Team at Fixed Fitness. Great Job, Guys!!

Brandon was a very professional, friendly technician who took care of fixing our bike above and beyond. He was knowledgeable and made sure I was satisfied. It was nice having someone honest and hard working in my home.

Fixed Fitness is the answer to all our equipment service issues! Their friendly and knowledgeable staff quickly helped us diagnose the issues with our equipment, as well as order the correct parts, and then instructed us in properly installing the new parts. Our equipment can now be back in working order much faster than when we were using a traditional service repair company. For anyone willing to get out a few tools and fix their equipment themselves, Fixed Fitness is the company to call on!!!

We are super excited to have you and your team working in this field and in our area. We have desperately needed a quality, dependable equipment repair company and have been very frustrated with Fitness Service of North Texas. Thank you for your prompt reply on getting our parts ordered and the treadmill fixed in no time. As well as quickly and remotely diagnosing an issue with our spin bikes and saving us a ton of $$$. We look forward to working with you for all of our repair and maintenance needs. Thank you! Jacqui Bliss