Fitness Express, Inc.

I called Fitness Express to get a quote to repair a brake error on my Octane Q47xi elliptical machine. They not only provided a reasonable quote but were able to send out a repair team the very next day. We discussed the likely replacement parts and they showed up with everything to do the job. Fast, efficient service at a fair price…I couldn’t be more pleased and would highly recommend them to anyone needing gym equipment repairs or set-up. Keep up the great work!

Could not have done this without them! Very professional. Perfect assembly.

My sole F63 was showing an E2 error code. The machine was still under warranty and the sent me a new belt and motor board. Sole recommended fitness express and the technician AL came out and clearly knew what he was looking at and doing! He called me 15 minutes before arrival as he said he would, was very nice, worked very clean, and efficiently and now my treadmill is as good as new. He answered all my questions and did an amazing job. If you need your machines serviced, I would recommend calling fitness express. I plan on having them come back and service my machine when I need it done in the future. Also I thought the price was very fair considering the level of professionalism and knowledge that AL has.

Fitness Express has consistently provided top notch service to our gym, Chitown Mecca, whether it be repairing or installing equipment. The technicians are friendly, professional, and experts at finding the best way to fit a piece of equipment through a door. They amazed me during our most recent install of 3 new pieces that were drop shipped in front of our gym. We requested the equipment come in pieces, but they came fully put together. I was concerned we would have to take them apart to bring them into the gym. Well, the technicians arrived yesterday and found a way to get the 3 fully constructed pieces into our narrow hallway and into their proper place in the gym. What I projected to be a 5-hour project was completed in 2 hours. If you have a commercial or home gym, I fully recommend Fitness Express.

I couldn't be happier in choosing this company for service on my PreCor Elliptical. They diagnosed the issue in the first visit, worked with PreCor to ensure my warranty was correct and able to cover the cost of the part. Very customer-centric and would work with them again!

Sig. has been maintaining our Woodway treadmill for the last 10 years (not that much maintenance is required). He is very honest. The last time he was here, I wrote a check for the wrong amount and he contacted me to let me know. Not something you find every day!

Crew arrived exactly on time for a treadmill diagnostic. Very knowledgeable as I always ask a lot of questions. Fixed the problem in 10 minutes and they proceeded to check everything else. Excellent, prompt, courteous service and the guys also had a great sense of humor which is a huge plus with me.

Great service and did a wonderful job on the maintenance of our elliptical for a great price! Will definitely use again!

The Fitness Express technician came out today to repair my rowing machine. He was knowledgable, friendly and completed the repairs quickly.

Love love love this company! We had other company's come out to look at a machine and told us that they could not fix it and we would have to replace the whole machine at a cost of over $10,000. I found this place and they were able to fix the machine for under $1,000. The owner I think is Sig is very quick to respond and was able to get a technician out the next day. The technician that came out was very knowledgeable and polite. Fixed the machine that same day. I would definitely recommend this company very professional and they know what they are doing. I would give 10 stars if I could.

Aaron has fixed our Precor treadmill. He arrived on-time and was very professional, knowledgeable and friendly. I will use this service again and recommend it to friends.

Our residentially installed NuStep Crosstrainer developed an annoying “clunk’. I contacted NuStep who had Fitness Express dispatch Aron. He arrived on time, was very professional and informative. He diagnosed the problem to several improperly torqued screws which he tightened properly. Additionally he re-leveled and inspected the Newstep looking for any potential future problems. We couldn’t be more delighted. Two thumbs up. 👍👍 Jim and Gail

Aaron came out today to assemble my Nordic Track Elliptical. He was exactly on time, as polite as can be, and very rapidly put it all together and showed me how to use it. Moreover, he was extremely neat, putting all the garbage in a bag. First class!!!

I am one happy gal!! Fitness Express sent over Aaron today to reassemble and repair our LifeSpan treadmill. Scheduling was easy and the pricing was fair. He accomplished in one hour what 5 other guys couldn't get done. Thank you so much Aaron and Fitness Express!!

Awesome service and very responsive. The repair tech explained his work and other recommended steps. Highly recommend.

Timely repair, knowledgeable and helpful. They went above and beyond to ensure my warranty was taken into consideration. Highly recommended for fitness equipment maintenance.

Great service, great attention to detail, great to work with!

Sig and team have been wonderful to work with. They are quick to respond, no matter what way we reach out (email, phone, text). Always provide a quote and they like to learn as much as possible before coming out, with videos and pictures, so they don't have to make multiple trips (waste money/time) which is so important in the fitness industry! Great follow-up, integrity - overall confident in their skills and ability to help us get equipment back up and running quickly.

We purchased our Octane GR8000 and following the set up in our home we required some adjustments. Fitness Express could not be more helpful and with a prompt response. They identified the issues immediately and resolved them successfully. I highly recommend them and appreciate their professionalism and expertise. Thanks for a job well done!

We had our treadmill serviced by Fitness Express. The technician was very knowledgeable, organized and removed his shoes upon entering our home. He made adjustments to our treadmill to stop a clicking noise. Shortly after he left an error code appeared. I called and the same tech returned promptly and was unable to generate the error again. They however, honored their original work and replaced the motor and inner belt at no additional charge. Our treadmill is now working as good as new. I would feel very comfortable having them service the treadmill again if necessary.

Superb work and follow-up!

I contacted Fitness Express at the advice of other SoulCycle-At-Home bike owners. Fitness Express KNOWS Stages bikes. They came, diagnosed the problem - despite that at first, we couldn’t replicate the sound. I was starting to feel a little crazy that the knocking wasn’t happening. All of the sudden, with some peddling backwards and forwards - we heard the sound. Apparently the bearings on a Stages 1 is a common issue and they just needed some glue. Before he left, he checked all the screws, my tablet, peddles, etc. I highly recommend Fitness Express and have also posted in the SoulCycle At Home page to spread the word to Chicago bike owners!

I called a couple different places and chose Fitness Express to come out for my Precor treadmill. They were able to come out very quickly, and my tech Aaron went over everything. I use the unit daily, had it for 7 years, and when he pulled up the odometer, it was at 7600 miles. He wrote up everything it would need: deck, belt, control board, shocks, side runners. He let me know they would call with pricing, and he was very helpful talking about options if I bought new or used as well. I was resigned to looking for a replacement, but with how much I used it I wasn't angry and figured I really got my money's worth from the unit. Just a couple days later Fitness Express called me back, and to my shock, they found that they were able to get all the parts through Precor as part of their warranty. So they ordered them, brought them to my house, and Aaron was again my tech. He installed everything and it is like I have a brand new unit again, looks and feels great. All of this happened within 2 weeks and I was running again. And all for just the initial trip charge and labor for install, which together were less than I expected and less than I would have spent for a lesser, used unit online. I can't recommend Fitness express enough, Aaron was fantastic, and the company was fast, honest, and great at what they do.

Fast, friendly, professional.

These guys are very professional and outstanding at what they do. Aaron explained what was wrong with my treadmill, promptly fixed it and now it runs perfectly. Great company!

This company does it right. Aaron did a repair on our treadmill and he was meticulous when doing the repair. He was courteous, respectful, and made sure he didn't bring any snow or salt into our home because of the snow storm. I've arranged to have them check my equipment once a year for a tune up. I highly recommend these folks

I have an elliptical that needed to be serviced and was referred to Fitness Express by Precor. I cannot say enough good things about Aaron, the technician that was sent. He was so kind and courteous and took the time to explain the problem with the machine. In this day and age I am kind of used to encountering people who just don't care or have no customer service skills...but this company and its technician have shown me there is hope out there :) I highly recommend this company and will not hesitate to use them in the future.

Lou did a great job quickly fixing the problem with my treadmill. He made some adjustments to make sure it was performing properly and even talked me through how to make periodic adjustments as well. Excellent knowledgeable service.

Best customer service I have experienced I quite some time. Polite, efficient and honest.

I have a very old but fantastic treadmill that needed service. Upon doing a Google search, I found Fitness Express. Saw all the wonderful reviews and gave them a call. They were kind and helpful from the very first call. They were able to squeeze me in the very next day. Lou was courteous and very skilled. He was respectful, wore a mask, took off his shoes and cleaned everything up. He was able to service my treadmill at a reasonable price. I will definitely use them again and would highly recommend them. So glad I found them and there was nothing seriously wrong with my treadmill.

Absolutely the best. Service tech Aaron was extremely knowledgeable and professional. Went over and above the call for the repairs to my elliptical. Previously, I had another service company attempt the repairs. Three times they failed. Aaron came out and did it all right then. Great service from all of the people I spoke with at Fitness Express.

We moved from Colorado to Illinois. The movers lost a piece of both our Precor Elliptical and Pacemaster Treadmill. Fitness Express was a pleasure to work with and was able to order the necessary replacement parts (even thought the treadmill is twenty years old and the company is out of business) as well as reassemble them both. They work perfectly now. Highly recommend this company!

Lou was our technician. He was very efficient, knowledgeable and professional. I highly recommend this company for any fitness equipment needs.

I have a 12-year old Life Fitness Elliptical and Hoist gym set. I had never had it serviced since I bought it. I was referred to Fitness Express by a company that sells Hoist systems. The technician, Aaron, showed up on time at my house wearing a mask (it's COVID time). He was outstanding--explaining to me all about the equipment, what can go wrong, what might need to be replaced, etc. He performed maintenance on my equipment, including cleaning, lubrication, and tightening a lot of the bolts. It all is as good as new now. The price was fair and he even wiped down all the equipment when he was done. Turns out they do a lot of work with fitness centers and universities. I HIGHLY RECOMMEND them for exercise equipment maintenance and repair.

These guys are the best! They're on time. They're speedy. They are Precor experts who clearly know what they're doing. Gene was my repairman and he's fantastic! So friendly, personable and respectful. Thanks for the great experience!

I had an excellent experience with this entire company, from the scheduler Ausra to the technician Gene, to the manager Sig. My 12 year old treadmill needed significant repairs to get a new lease on life, and this company not only did a great install of the required parts, but made return visits to fix a related but different problem. Throughout this entire time, they were always friendly and professional and accommodating to work with my work schedule. I would highly recommend this company. Thanks to them, I can keep running!

Just really pleased with the service and my experience with Fitness Express. Professional from call to service. My technician, Gene, was on time, personable and diligent. My treadmill, which was making all kinds of awful squeaking noises and generally just overdue (by some years) for maintenance, is now purring. Happy customer, would DEFINITELY use them again and highly recommend.

Fitness Express assisted us in assembly and troubleshooting services at a large trade show in Chicago. They were timely, well prepared and knowledgeable in preparing and maintaining a variety of products. We would highly recommend their service to anyone looking for excellent customer service, speed and consistently superior work. Thank you Fitness Express for all your hard work and help--you made our trade show successful!

The response was very prompt and the technician was very knowledgeable, friendly, and professional. The console on my treadmill stopped working and he explained to me why it was and provided advice on how to prevent the issue going forward. He ordered the part for me and was delivered to my house within 2 days and he came back the next day was in and out. That's what I call excellent customer service.