Avalanche Tech Solutions, Fitness & Medical Equipment Repair Services

I found this company through a Google search five years ago and have been using them ever since. I have had them assemble all of my home gym equipment (multi-functional trainer, treadmill and recumbent bike). Avalanche is awesome! They have online scheduling, on time for appointments, and extremely friendly & professional. The costs are reasonable, often less than other fitness equipment assembly companies. ATS is the only company I trust for all of my fitness equipment assembly and maintenance.

Great service. I’ve been wanting to find a technician to come repair my treadmill for a while but wasn’t sure where to start. Finally used google to search for one and read the reviews which motivated me to call. I called the main line and within an hour Ofir called and told me he was in the area. Arrived promptly and ready to figure out my issue. He was very professional and courteous. Definitely recommend.

They installed my Landice treadmill in my basement. They were very careful not to bring any mud from outside. The installation was quick and the treadmill is running perfectly. They’re available for any maintenance o repairs needed. I recommend them with no reservations.

Wow, this place is great! I wish they repaired everything because I would call them all the time! First of all, this place has online scheduling, which I love. No phone tag required - you submit a request from their list of available times, and you get a confirmation email the next day. I called to double confirm the appointment because I'm seriously OCD, and they were super nice on the phone. The guy, whose name I didn't catch, didn't just show up on time, but showed up EARLY (when does that ever happen with repair work?!). He was extremely friendly, professional, tolerant of my dog, and got right to work. my treadmill was having problems with the belt squeaking and stalling/skipping. He fixed it within 15 minutes, let me take a good jog on it for about 5 minutes to make sure I was happy, and then instructed me on how to perform some maintenance on it myself (checking and tightening belts, etc.). Then, he put all our furniture back, cleaned up the treadmill and I paid by credit card which was very convenient. I got an e-receipt before he was even out the door. I really could not have been more happy with ATS and will absolutely call them again.

After calling the central number, the local tech contacted me quickly to schedule an appointment to work on my elliptical. He was friendly, knowledgeable, and efficient, recognized the problem quickly, fixed it without trying to up-sell me, and the fee was less than I had been quoted by another company that not only made me pre-pay, after 1 week I still didn't have an appointment! Highly recommended!

A few days ago, my husband reached out to this company to see if they could fix our treadmill. Today, he finally got a hold of the tech who is also the owner. The tech/owner said he had returned my husband's call yesterday, but a call was never received. In the very brief conversation that was had, my husband tried explaining what was wrong with the treadmill, but didn't get the response he expected. The tech/owner was rude and not solution driven. My husband said, if you don't want my business, I can find another company to help me and the tech/owner said, find someone else and hung up on my husband. Hard to believe businesses like this can even thrive. Poor customer service = poor business.

Sent an email to ATS early yesterday morning, got a call back within hours, and they scheduled to come to my house late that day. My old treadmill died on me and I really wanted it fixed. The ATS technicians came and determined it really was well overdue for servicing. After oiling a few things and spraying silicon under the rubber track, everything was working again. They could hAve easily told me I needed a new motor or that I needed a new treadmill, but they were honest and up front about the whole thing. After paying the normal service fee as listed on their website , they were gone and I was back in business. I highly recommend this company to home gym equipment owners.

Ofir, the owner, couldn’t have been nicer and more professional. He showed up within an hour or so after I called him and quickly determined that my recumbent bike needed a replacement servo motor. The part was not in stock, but luckily, a Maryland distributor carried it. Ofer fixed the problem completely — lack of sufficient tension when I was pedaling — during his second visit and stayed within his estimates. Very much worth doing business with.

I would give this company 6 stars if that was possible! I could not be more pleased with their customer service and willingness to go above and beyond to fix my treadmill. They were prompt, professional, and took the time to properly diagnose the issue and quickly resolve it. Thank you ATS! I will 100% use you again in the future!

Very pleased with this company's service. They returned my call the same day and then visited my house at a convenient time. Best of all, they fixed my elliptical trainer and gave me advice on our other exercise equipment. Definitely will use them again!

Incredibly responsive, incredibly nice. I'd emailed them in the evening, quick reply. next day he was out and quickly fixed our treadmill and just seems like the nicest guy. Absolutely recommend.

Very bad service. There was no confirmation of the appointment I set up online. I had to call and see if he was coming. When he came, was unfriendly. And on top of that, he never came back to repair the treadmill. Never will I use them again.

He is fantastic. Fixed both a treadmill and a broken elliptical machine for us. Price was extremely reasonable. He arrived on time and was easy to schedule with. He really knows his technical stuff. Would recommend without hesitation.

I called to get a quote for maintenance on two excercise machines. The woman asked if I wanted them to accommodate to machines. In the end, after back and forth, she said that accommodate means maintenance. When I said that I had never heard that before she said, "Well, I don't think we are going to be able to help you. Thank you for calling." Are you kidding me?? That was so incredibly rude. I knew that her claim made no sense. I have looked up her claim of those words being synonymous, just in case I am wrong. NOT! And, yet, she hung up on me. HOPE HER BOSS KNOWS SHE IS FORCING AWAY BUSINESS OVER HER OWN LACK OF KNOWLEDGE OF THE ENGLISH LANGUAGE.

Amazing service, the technician arrived on time, he came to repair my treadmill, he repaired my treadmill and explained to me what should I do to keep my treadmill in a good shape. I could be more happy than running on my treadmill again. Highly recommended

Easy to schedule appointment. Ofir showed up on time and completed the work and now my treadmill is working great again.

Made an appointment for a Saturday afternoon. They never showed up. Never responded to phone calls or text messages. Called them again and was put on hold while they reach the Tech. Was told the Tech was busy and will return my call. Never returned my call.

I read the reviews. I saw some are 5 star and some are 1 star. I called thinking I’ll see which is right and left a message. Unfortunately, I had a 1-star experience. No call back.

Customer service is not that great, I have been for a technician to return back to my home to complete the repair because he did not have proper tools to complete the job. I called the company and I have not heard back as of yet.

Sligt miscommunication about scheduling but their technicians were very helpful and efficient.