Assembly Unlimited Inc

If I could give them no star, I would! ⭐ 1 star — Completely Incompetent! I have rarely dealt with a service company this incompetent. Their technicians misdiagnosed the problem not once, but twice, and their mistakes ultimately cost me $300 for a replacement console that I didn’t even need. Think about that: I relied on their technicians to properly diagnose and repair my equipment, and instead I paid for a completely unnecessary part because they couldn’t correctly identify the problem. A professional repair company should have knowledgeable technicians who can accurately diagnose a problem before telling a customer to spend hundreds of dollars on replacement parts. Unfortunately, that was absolutely not my experience. Two incorrect diagnoses. $725 (including their service trip and a second company’s trip) wasted. And the original problem still wasn’t properly addressed. If you value your time and money, I would think very carefully before trusting this company with your fitness equipment. In my experience, the technicians demonstrated a level of incompetence that is simply unacceptable for a professional repair business. Total ineptitude from start to finish.

They do great work and have great turn around times. Very well priced and extremely glad we use them now for our fitness repair needs.

I started the process of replacing my treadmill running belt, but I was not able to get one of the deck screws out. I ordered the remaining parts recommended by Assembly Unlimited, and they came out and got me running again!

They were quick to respond and the tech they sent out quickly identified the problem and then he called the manufacturer of my treadmill to verify his diagnosis which they did. The consensus was our old belt was the problem and the tech got the serial number of the belt we needed to order and gave it to me as well as the phone number to call to order it. I wish more companies were as responsive.

Thank you Assembly Unlimited, Richardson, Texas for fixing my treadmill again!! You guys not only fix it but educate me on how to keep it running correctly. And you guarantee your work!! Thank you! Thank you!!

They were punctual with the appointment they made in sending a technician out. He ruined my treadmill. He removed the console on my treadmill without taking a picture of the wiring to make sure he knew where the wires went as he removed the connections he broke some of them. He complained that there was too much glue on the back and then when he put the new console on he didn't know how to wire it. Had to call the office and ask about the wiring. They asked if he had taken a picture of the wiring on the old console before removing it. He claimed he forgot to. My treadmill doesn't work! he ruined it. I would definitely not recommend this place.